nbajie Privacy Policy

1 Who We Are

nbajie is an online casino and sports betting platform serving players across Bangladesh. References to "nbajie", "we", "us", or "our" throughout this Privacy Policy refer to the platform operator responsible for processing your personal data. Our primary contact for all privacy-related enquiries is our support team, reachable at [email protected].

This Privacy Policy applies to all services made available through nbajie, including casino games, sports betting (covering cricket, BPL, IPL, T20, kabaddi, football, and other sports), crash games, slot machines, and all promotional activities.

2 Legal Basis for Processing

nbajie processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil the contract between you and nbajie, including operating your account, processing deposits and withdrawals, and providing access to games and betting markets.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, fraud prevention requirements, and age verification duties.
• Legitimate interests: Processing carried out for nbajie's legitimate business interests, such as improving platform security, detecting fraudulent activity, and analysing usage patterns to enhance the player experience — provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent to process data for a specific purpose (such as sending promotional communications), you may withdraw that consent at any time by updating your notification preferences within your account settings or by contacting [email protected].

3 How We Use Your Data

nbajie uses the personal data it collects for the following purposes:

• Creating, operating, and maintaining your player account on the nbajie platform.
• Verifying your identity and age to confirm you are 21 years of age or older, as required by our platform rules.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfer, and maintaining accurate financial records of all transactions.
• Detecting and preventing fraud, money laundering, and other financial crimes that may be directed against you or the platform.
• Providing customer support and responding to your queries, complaints, and account-related requests promptly.
• Administering bonuses, promotions, and loyalty offers, including seasonal promotions tied to events such as BPL, Eid, and Pohela Boishakh.
• Sending you transactional notifications relating to your account activity, such as deposit confirmations, withdrawal updates, and security alerts.
• Sending you marketing communications about new games, promotions, and platform features — only where you have opted in to receive such communications or where we have a legitimate interest in doing so.
• Monitoring platform usage and analysing anonymised, aggregated data to improve site performance, game selection, and the overall player experience.
• Enforcing our Terms and Conditions, including investigating suspected breaches and taking appropriate action where violations are confirmed.
• Maintaining responsible gaming records, including any deposit limits, time-out periods, or self-exclusion requests you have made, in accordance with our Responsible Gaming policy.

4 Sharing Your Data

nbajie does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients, strictly as needed:

• Payment processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) to process your deposits and withdrawals securely.
• Game providers: Platform game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data (such as session tokens and stake amounts) required to run their games. They do not receive your full identity or contact information.
• Identity verification services: Third-party KYC (Know Your Customer) providers who assist us in verifying the identity and age of players, as required for compliance purposes.
• Fraud prevention and security services: Technical providers who assist with detecting suspicious activity, bot traffic, and potential security threats on the platform.
• Legal and regulatory authorities: Where required by law, court order, or regulatory direction, we may be obliged to disclose personal data to law enforcement agencies or other competent authorities. We will always seek to verify the validity of such requests before complying.
• Successors in business: In the event of a merger, acquisition, or sale of all or part of the nbajie business, your personal data may be transferred to the relevant successor entity. We will provide reasonable notice of any such transfer.

All third parties with whom we share data are contractually required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards.

5 Cookies and Tracking Technologies

nbajie uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the site.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Allow the platform to remember your preferences, such as your language settings and preferred payment method, to give you a more personalised experience.
• Analytics cookies: Help us understand how players navigate the platform, which games are most popular, and where improvements can be made. Data collected via analytics cookies is aggregated and anonymised wherever possible.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the nbajie platform. We do not use third-party advertising cookies or allow ad networks to place tracking cookies on our platform.

6 Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the full duration of your registered account on nbajie.
• Transaction records: Retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping requirements applicable to gambling platforms.
• Identity verification documents: Retained for the period required by applicable anti-money laundering and KYC obligations, typically five years from the date of verification.
• Support communications: Retained for up to three years from the date of the communication, unless a longer retention period is required to resolve an ongoing dispute.
• Closed or terminated accounts: Data related to accounts that have been closed by the player or terminated by nbajie is retained for a period of five years following closure, after which it is securely deleted or irreversibly anonymised.
• Self-exclusion records: Retained indefinitely to prevent a self-excluded player from creating a new account on nbajie, in line with our responsible gaming obligations.

When the relevant retention period expires, personal data is securely destroyed in a manner that prevents recovery or reconstruction.

7 Data Security

nbajie takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the nbajie platform.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Strong password hashing algorithms for stored account credentials.
• Role-based access controls that limit internal access to personal data on a strict need-to-know basis.
• Regular internal security reviews and vulnerability assessments of the platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

While we apply robust safeguards, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for immediately notifying us at [email protected] if you suspect that your account has been accessed without your authorisation.

8 Your Rights

As a player on the nbajie platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis, including objecting to direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact our team at [email protected]. We may need to verify your identity before actioning your request. We will not charge a fee for reasonable requests and will respond within a reasonable period. If you are dissatisfied with our response, you may escalate your complaint through appropriate legal channels in your jurisdiction.

9 Marketing Communications

From time to time, nbajie may send you promotional communications about new games, bonus offers, seasonal promotions, and platform updates. We will only send marketing communications to players who have opted in via their account notification settings, or where we have a legitimate interest in keeping registered players informed about material platform developments.

You can opt out of marketing communications at any time by updating your notification preferences within your account, or by sending a request to [email protected] with the subject line "Unsubscribe". Opting out of marketing communications will not affect transactional notifications that are essential to the operation of your account, such as deposit confirmations and withdrawal status updates.

10 Children and Minors

The nbajie platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately close the account and securely delete all associated personal data. If you believe that a minor has registered on nbajie, please notify us immediately at [email protected] so that we can take prompt corrective action.

11 Changes to This Policy

nbajie reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of the platform following any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this policy periodically to stay informed about how we handle your personal data. The most current version of this Privacy Policy is always available at https://nbajie.im/privacy-policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nbajie handles your personal data, please contact our support team. We are committed to handling all privacy-related enquiries promptly and professionally.

Support email: [email protected]

Response time: Within 24 hours during normal operating hours (Bangladesh Standard Time, UTC+6).